Privacy Policy

At Albie Robinson Excavating, LLC, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, contact forms, chat features, phone calls, text messages, email communications, and other digital tools used to help us respond to customer inquiries and provide excavation-related services.

Privacy Policy

Effective Date: June 2026
Albie Robinson Excavating, LLC operates this website to provide information about our excavation, grading, drainage, land clearing, utility, dump truck, residential, commercial, farm, and rural property services. By using this website or submitting information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information when you voluntarily submit it through our website, contact forms, chat features, quote requests, phone calls, text messages, email, or other communication methods.

This information may include:

Your name
Phone number
Email address
Property address or service location
Project details
Photos, files, or documents you choose to submit
Preferred contact method
Messages or questions you send to us
Information related to scheduling, estimates, or service requests

We may also automatically collect limited technical information when you visit our website, including:

IP address
Browser type
Device type
Pages visited
Time spent on the website
Referral source
General location data
Website interaction data

This information helps us understand how visitors use our website and allows us to improve the user experience.

How We Use Your Information

We may use the information we collect to:

Respond to service inquiries
Provide estimates or project information
Schedule appointments or site visits
Communicate by phone, text, email, or website chat
Follow up on submitted forms or quote requests
Improve our website and customer experience
Maintain records of customer communications
Provide customer support
Send important updates related to your inquiry or project
Improve advertising, marketing, and website performance
Protect against spam, fraud, misuse, or unauthorized activity

We do not sell your personal information.

Website Chat, Automation, and AI-Assisted Communication

Our website may use chat tools, automated messaging, AI-assisted agents, call routing, form automation, or similar technology to help answer questions, collect project details, route inquiries, and improve response time.

Information you provide through these tools may be reviewed, stored, or processed to help us respond to your request. These tools are intended to support communication and customer service, but they do not replace direct professional review, site evaluation, or written estimates from Albie Robinson Excavating, LLC.

Please avoid submitting sensitive personal information through chat or website forms unless it is necessary for your service request.

Text Messages, Calls, and Email Communication

By submitting your phone number, email address, or contact information, you agree that Albie Robinson Excavating, LLC may contact you regarding your inquiry, estimate request, project, appointment, or related services.

This may include communication by:

Phone call
Text message
Email
Voicemail
Website chat follow-up

Message and data rates may apply. You may request that we stop contacting you at any time by replying “STOP” to text messages when available or by contacting us directly.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, advertising tags, or similar technologies to understand website traffic, measure performance, improve marketing, and provide a better visitor experience.

These technologies may help us understand:

Which pages are visited
How users interact with the website
Which marketing sources lead to inquiries
How to improve website performance
How to provide more relevant information to visitors

You can adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

How We Share Information

We may share limited information with trusted service providers who help us operate our website, communicate with customers, manage leads, provide analytics, improve advertising, process forms, or support business operations.

These providers may only use information as needed to perform services on our behalf.

We may also disclose information when required to:

Comply with applicable law
Respond to lawful requests
Protect our rights, safety, property, or business
Prevent fraud, spam, abuse, or security threats
Enforce website policies or agreements

We do not sell customer information to third parties.

Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, internet transmission, phone system, email platform, or digital communication method can be guaranteed to be completely secure. By using our website or submitting information electronically, you understand and accept these risks.

Data Retention

We may retain submitted information for as long as necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, improve operations, and support customer service.

If you would like to request that your information be updated or deleted, you may contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites, platforms, maps, review sites, social media pages, payment tools, or other outside resources.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website is intended for general business and service-related use. We do not knowingly collect personal information from children under the age of 13.

If we become aware that we have collected information from a child under 13 without proper consent, we will take reasonable steps to delete that information.

Your Privacy Choices

You may contact us to:

Request access to information you submitted
Ask us to update or correct your information
Request deletion of certain information
Opt out of non-essential communications
Ask questions about this Privacy Policy

Some information may need to be retained for legal, business, security, or recordkeeping purposes.

Service Area and Website Use

Albie Robinson Excavating, LLC is based in Waynesville, Ohio and provides excavation-related services throughout the surrounding region. Submitting a request through this website does not guarantee service availability, scheduling, pricing, or project acceptance. Final service decisions may depend on project scope, location, timing, site conditions, equipment availability, and other factors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Albie Robinson Excavating, LLC
Waynesville, Ohio
Website: albierobinsonexcavating.com
Contact Page: albierobinsonexcavating.com/contact

Need Excavation, Grading, Drainage or Site Work Near Waynesville?

Albie Robinson Excavating, LLC helps homeowners, farms, rural property owners, builders, and commercial clients with dependable excavation and site work throughout Waynesville, Warren County, and surrounding Southwest Ohio communities. From driveway grading, drainage corrections, land clearing, demolition, utility trenching, building pads, culvert work, retaining wall preparation, and dump truck hauling, we are ready to help prepare your property for what comes next.